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error al iniciar un trigger

Buenos días, tengo un problema intentando utilizar el "Email Monitor Trigger" y el "File Monitor Trigger", cuando intento correr los triggers, en el log monitor me muestra el siguiente error:   RMRJ05 internal error while attempting to start process.



Me gustaría saber si esto es porque estoy usando la versión trial y si esto se soluciona adquiriendo alguna de las versiones pro o pro+

1 Comment

ADMIN

Hi Daniel,


This could be a connectivity issue where the communication with User Agent seems to be failing.


To address the issue with services please try restarting the WinAutomation services - WinAutomation server and WinAutomation MachineAgent windows services. 

You can do so from Services (Run as an Administrator) > right-click on the service > start/restart the service.


Test if the erroneous behavior is resolved.


If the issue still persists, we strongly suggest that you consider creating a new support ticket for the error you have received in debug mode and our team will assist you accordingly.

Have in mind that only users with an active SAP(Software Assurance Plan) subscription are eligible for our support services. 


Thank you and best regards!


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