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Unable to detect Window text boxes

Unable to detect Window text boxes / mouse click also not working on that window. Please help

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Dear Ankur, Thank you for getting in contact with us. 

Please note that the specific forum category is not related to your request.

Hence, we strongly suggest that you consider creating a new support ticket and our team will assist you accordingly. 

Have in mind that only users with an active SSMP (Software Support and Maintenance Plan) subscription are eligible for our support services. 

Thank you and best regards!