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Screenshot only returns blank

Hi, I am taking a screenshot from a region of a website open in IE.  The screenshot is being taken in the correct region, but it is completely white, the text on the screen is not showing. 


Taking a screenshot using snipping tool works fine.


Any idea what can cause this?

1 Comment

ADMIN

Hello Peter,


Using "Take screenshot of Webpage" action, it will help you in taking the snapshot of the required information from IE.


Also, below is an example on taking screenshot using Snipping tool:

https://support.softomotive.com/support/discussions/topics/35000014511


If the issue persists, request to contact support@softomotive.com to provide appropriate solution.

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