Priority |
Description |
---|---|
Urgent |
Business critical. Failure or degradation of one or more elements of the Software that are business or customer affecting and time-critical. |
High |
Degraded service. Failure or degradation of a single element of the Software that is business or customer affecting or which will become time-critical. |
Medium |
General issues. Functionality of one or more components of the Software fail, service to users is unaffected. Also includes product related questions, licensing issues. |
Low |
Includes Feature Requests, Software feedback, General suggestions |
Ticket priority definition
Modified on: Fri, 9 Feb, 2018 at 12:21 PM
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