Sample Exception Message:


Exception = System.Configuration.ConfigurationErrorsException
Message = Configuration system failed to initialize
FullText = System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> System.Configuration.ConfigurationErrorsException: Root element is missing. (C:\Users\Your_Username\AppData\Local\Softomotive\SoftomotiveComponent_StrongName_4pyk3g2t2lbutpb1eel0cu5l52wlwfez\2018.1.0.2565\user.config)


Upon initialization, it is possible that the following components throw a "StrongName"- related Exception.

  • WinAutomation Console
  • WinAutomation UserAgent
  • ProcessRobot Control Desk
  • ProcessRobot Process Studio
  • ProcessRobot UserAgent

In order to resolve this issue,

  • Navigate to "C:\Users\Your_UserName\AppData\Local\Softomotive". Note that the "AppData" directory is by default hidden.
  • Delete the component's "SoftomotiveComponent_StrongName" folder.
  • Restart the component.