When WinAutomation is not getting a Machine ID, there might be different reasons causing this.


Case 1
The WA services are not running or don't exist at all.

Solution
Navigate to the Windows Services to ensure that WinAutomation services are up and running. Restart the services and check if this resolves the issue.

In case the services cannot be spotted in the services list, then navigate to our article here and follow the mentioned steps in order to fix this.



Case 2
A memory file of WinAutomation has been corrupted.

Solution

  1. Stop the WinAutomation Server service 
  2. Go to C:\ProgramData\Softomotive\WinAutomation 
  3. Delete the file "GlobalSettings.dat"
  4. Restart the WinAutomation Server service



Case 3
If WinAutomation is installed on a shared directory, a "Connecting to Server. Stand by..." message may be displayed in the WinAutomation Console.

Solution

To solve this, follow the steps below:

  1. Uninstall WinAutomation
  2. Temporarily change the default installation location to a local directory
  3. Reinstall WinAutomation locally
  4. Change again the installation location to the desired one