“Connecting to server. Stand by ...” message in the WinAutomation Console
Go to "Services.msc" on your machine and check if the WinAutomation Server service is running.
1st case – Service is stopped
- Restart the service
- If it starts successfully, the issue should be resolved.
- If it is not able to start, it may through a warning like the following:
Follow the steps below:
- Exit WinAutomation from the system tray icon
- Navigate to "C:\Users\YourUsername\Documents\WinAutomation" and backup the .dat file where all the processes of WinAutomation are stored
- Navigate to "C:\ProgramData\Softomotive\WinAutomation" and delete the "GlobalSettings.dat" file
- Navigate to "C:\Users\YourUsername\AppData\Local\Softomotive" and delete all "WinAutomation" folders
- Launch WinAutomation
Note that the above procedure will reset the installation of WinAutomation to the default settings. Hence, you would need to provide the License key and re-configure a couple of settings such as the password for the "Autologin" feature.
2nd case – Service is running
- Exit WinAutomation from the system tray icon.
- Follow this link to download a Service Fix file.
- Right-click on the executable that you just downloaded and select "Run as Administrator" (This executable will re-install the WinAutomation services.)
- Once the installation is complete, restart your machine and launch WinAutomation again.
If the issue persists, run the Windows Command Prompt (cmd) as Administrator and execute the following commands:
o For 32-bit systems,
- "C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe" "C:\Program Files\WinAutomation\WinAutomation.Server.exe"
- "C:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe" "C:\Program Files\WinAutomation\WinAutomation.MachineAgent.exe"
o For 64-bit systems,
- "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\InstallUtil.exe" "C:\Program Files\WinAutomation\WinAutomation.Server.exe"
- "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\InstallUtil.exe" "C:\Program Files\WinAutomation\WinAutomation.MachineAgent.exe"
The InstallUtil.exe will re-install the WinAutomation services and the issue will be resolved.
If the issue persists, note the following:
It has been observed that if OneDrive is set to automatically backup the user's Documents folder, the WinAutomation Console cannot connect to the server.
3rd case – Service does not exist at all
Execute the following command in cmd as administrator:
- sc create "WinAutomation Server" binpath="C:\Program Files\WinAutomation\WinAutomation.Server.exe" displayname="WinAutomation Server" start=auto
Modify the binpath value accordingly, depending on the installation folder.