Support Portal

for ProcessRobot and WinAutomation

ProcessRobot Support Tips

Solobot Service is not being created
In case the ProcessRobot Solobot service is not being created during the installation, run the Command Line as an administrator and execute the following c...
Fri, 7 Dec, 2018 at 10:26 PM
What is the Master Key?
The Master Key will be used to encrypt all the provided passwords required for  the Autologin feature to work on Solobots,  the hidden values for the ...
Thu, 21 Jun, 2018 at 6:52 PM
PR Server service cannot start - "Master Key is Invalid" error in Event Viewer
A "Master Key is invalid" issue prevents the ProcessRobot Server service from starting successfully. In order to resolve, follow the steps bel...
Wed, 20 Feb, 2019 at 3:26 PM
Process crashed following solobot's agent crash
In case the user agent crashes while we send a process for execution, it is possible that the error occurs because of the size of its version control histor...
Tue, 20 Aug, 2019 at 3:29 PM
avconv.exe has stopped working
avconv.exe crashes randomly throwing the below error: Additionally, we see errors in the Audit like the below: AEEVLE01 Related to video logging [Fir...
Tue, 20 Aug, 2019 at 4:01 PM
Migrate ProcessRobot Database
First, we need to back up the database. Log into the Source server using Microsoft SQL Server Management Studio. Locate the database of ProcessRobot Rig...
Fri, 9 Aug, 2019 at 8:39 PM
Cannot Edit / Import / Export / compare versions of a Process
If you have created a relatively big Process, and the network connection between the client machine and the ProcessRobot Server is slow, it is highly possib...
Mon, 5 Aug, 2019 at 7:53 PM
How to access the SQL database with Windows authentication
Apart from the usual connection string that we can use in our ProcessRobot installation which is in the below format: Password=<password>; Persist...
Fri, 23 Aug, 2019 at 6:54 PM
Dashboards cannot connect to Database
The Dashboards are the only components that communicate directly not only with the ProcessRobot Server, but also with the SQL Server. The machines on wh...
Fri, 1 Feb, 2019 at 12:44 PM
How to update the ProcessRobot Connection String
The Connection String that ProcessRobot uses to connect to the SQL Server Database, can be found in C:\Program Files\ProcessRobot\Server. The Connection...
Tue, 3 Jul, 2018 at 10:52 AM