Support Portal

for ProcessRobot and WinAutomation

ProcessRobot Support Tips

ProcessRobot “Connecting to Server. Stand by…”
Description “Connecting to server. Stand by ...” message in PR client tools. Solution Go to "Services.msc" on your machine and check if the ...
Tue, 12 Nov, 2019 at 7:14 PM
Solobot Service is not being created
In case the ProcessRobot Solobot service is not being created during the installation, run the Command Line as an administrator and execute the following c...
Fri, 7 Dec, 2018 at 10:26 PM
What is the Master Key?
The Master Key will be used to encrypt all the provided passwords required for  the Autologin feature to work on Solobots,  the hidden values for the ...
Thu, 21 Jun, 2018 at 6:52 PM
PR Server service cannot start - "Master Key is Invalid" error in Event Viewer
A "Master Key is invalid" issue prevents the ProcessRobot Server service from starting successfully. In order to resolve, follow the steps bel...
Wed, 20 Feb, 2019 at 3:26 PM
Process crashed following solobot's agent crash
In case the user agent crashes while we send a process for execution, it is possible that the error occurs because of the size of its version control histor...
Tue, 20 Aug, 2019 at 3:29 PM
avconv.exe has stopped working
avconv.exe crashes randomly throwing the below error: Additionally, we see errors in the Audit like the below: AEEVLE01 Related to video logging [Fir...
Tue, 20 Aug, 2019 at 4:01 PM
Migrate ProcessRobot Database
First, we need to back up the database. Log into the Source server using Microsoft SQL Server Management Studio. Locate the database of ProcessRobot Rig...
Fri, 9 Aug, 2019 at 8:39 PM
Cannot Edit / Import / Export / compare versions of a Process
If you have created a relatively big Process, and the network connection between the client machine and the ProcessRobot Server is slow, it is highly possib...
Mon, 5 Aug, 2019 at 7:53 PM
SHCRCC01 Error while processing the change that took place in the registry of the consoles
This error message is related to the Control Desk component of ProcessRobot and its ability to communicate effectively with the ProcessRobot Server(s). ...
Fri, 29 Nov, 2019 at 6:46 PM
Connect PR Server to SQL database with Windows authentication
Apart from the usual connection string that we can use in our ProcessRobot installation which is in the below format: Password=<password>; Persist...
Wed, 4 Dec, 2019 at 6:33 PM