Support Portal

for ProcessRobot and WinAutomation

ProcessRobot Support Tips

Solobot Service is not being created
In case the ProcessRobot Solobot service is not being created during the installation, run the Command Line as an administrator and execute the following c...
Fri, 7 Dec, 2018 at 10:26 PM
What is the Master Key?
The Master Key will be used to encrypt all the provided passwords required for  the Autologin feature to work on Solobots,  the hidden values for the ...
Thu, 21 Jun, 2018 at 6:52 PM
Silent Installation of ProcessRobot
Instead of using the "exe" files to install ProcessRobot, you can follow the instructions below in order to install the ProcessRobot server and co...
Mon, 18 Feb, 2019 at 2:13 PM
PR Server service cannot start - "Master Key is Invalid" error in Event Viewer
A "Master Key is invalid" issue prevents the ProcessRobot Server service from starting successfully. In order to resolve, follow the steps bel...
Wed, 20 Feb, 2019 at 3:26 PM
Dashboards cannot connect to Database
The Dashboards are the only components that communicate directly not only with the ProcessRobot Server, but also with the SQL Server. The machines on wh...
Fri, 1 Feb, 2019 at 12:44 PM
How to update the ProcessRobot Connection String
The Connection String that ProcessRobot uses to connect to the SQL Server Database, can be found in C:\Program Files\ProcessRobot\Server. The Connection...
Tue, 3 Jul, 2018 at 10:52 AM
Error Message - Process Studio Terminated due to Unregistered User
The following error message will appear while opening a ProcessRobot Module if the corresponding User has not been added (registered) to the Control Desk. ...
Fri, 1 Feb, 2019 at 1:03 PM
Process Studio Terminated - Maximum allowed number of Process Studios according to installed license
The maximum allowed Process Studio instances that can run concurrently are specified by the installed License File. If this Error Window appears upon in...
Thu, 30 Aug, 2018 at 5:35 PM
Cannot start Remote Control session
ProcessRobot offers the capability to remotely control a SoloBot from the Control Desk. In case a "Could not start a remote control session" w...
Wed, 12 Sep, 2018 at 11:29 PM
The "Folders Pane" in Control Desk is not visible
In case the Folders Pane in Control Desk is not visible,  apply the below steps in order to resolve the issue. Close any running instances of the Control ...
Thu, 24 Jan, 2019 at 3:48 PM