Support Portal

for ProcessRobot and WinAutomation

ProcessRobot Support Tips

Solobot Service is not being created
In case the Solobot Service is not created during the installation, please run the Command Line as an administrator and execute the following command: ...
Tue, 3 Jul, 2018 at 10:37 AM
What is the Master Key?
The Master Key will be used to encrypt all the provided passwords required for  the Autologin feature to work on Solobots,  the hidden values for the ...
Thu, 21 Jun, 2018 at 6:52 PM
Silent Installation
Instead of using the "exe" file to install ProcessRobot, you can follow the instructions below in order to install the ProcessRobot Server and its...
Mon, 1 Oct, 2018 at 1:12 PM
Dashboards cannot connect to Database
Dashboard Designer is the only component that communicates directly not only with the ProcessRobot Server, but also with the SQL Server. The machine on ...
Thu, 21 Jun, 2018 at 7:31 PM
How to update the ProcessRobot Connection String
The Connection String that ProcessRobot uses to connect to the SQL Server Database, can be found in C:\Program Files\ProcessRobot\Server. The Connection...
Tue, 3 Jul, 2018 at 10:52 AM
Error Message - Process Studio Terminated due to Unregistered User
The following error message will appear while opening a ProcessRobot Module if the corresponding User has not been added (registered) to the Control Desk. ...
Thu, 2 Aug, 2018 at 11:46 PM
Process Studio Terminated - Maximum allowed number of Process Studios according to installed license
The maximum allowed Process Studio instances that can run concurrently are specified by the installed License File. If this Error Window appears upon in...
Thu, 30 Aug, 2018 at 5:35 PM
Cannot start Remote Control session
ProcessRobot offers the capability to remotely control a SoloBot from the Control Desk. In case a "Could not start a remote control session" w...
Wed, 12 Sep, 2018 at 11:29 PM
The "Folders Pane" in Control Desk is not visible
In case the Folders Pane in Control Desk is not visible,  apply the below steps in order to resolve the issue. Close any running instances of the Control ...
Wed, 12 Sep, 2018 at 11:36 PM