Support Portal

for ProcessRobot and WinAutomation

ProcessRobot Support Tips

Dashboard Designer Tips
Timestamp KPI Entry Data in graphs can be filtered and/or shown as desired for comparison via the "timestamp" KPI Entry. The "timestamp&...
Tue, 5 Nov, 2019 at 4:01 PM
Dashboards cannot connect to Database
The Dashboards are the only components that communicate directly not only with the ProcessRobot Server, but also with the SQL Server. The machines on wh...
Thu, 13 Feb, 2020 at 3:59 PM
How to update the ProcessRobot Connection String
The Connection String that ProcessRobot uses to connect to the SQL Server Database, can be found in C:\Program Files\ProcessRobot\Server. The Connection...
Tue, 3 Jul, 2018 at 10:52 AM
Error Message - Process Studio Terminated due to Unregistered User
The following error message will appear while opening a ProcessRobot Module if the corresponding User has not been added (registered) to the Control Desk. ...
Fri, 1 Feb, 2019 at 1:03 PM
Process Studio Terminated - Maximum allowed number of Process Studios according to installed license
The maximum allowed Process Studio instances that can run concurrently are specified by the installed License File. If this Error Window appears upon in...
Thu, 30 Aug, 2018 at 5:35 PM
Cannot start Remote Control session
ProcessRobot offers the capability to remotely control a SoloBot from the Control Desk. In case a "Could not start a remote control session" w...
Tue, 7 Jan, 2020 at 6:58 PM
The "Folders Pane" in Control Desk is not visible
In case the Folders Pane in Control Desk is not visible,  apply the below steps in order to resolve the issue. Close any running instances of the Control ...
Thu, 24 Jan, 2019 at 3:48 PM
Sidebot/Solobot cannot be registered due to version mismatch with the server. Event ID 2004
All installations of Sidebots and Solobots should match the version of your ProcessRobot Server. Machines that are connected to your ProcessRobot Server...
Fri, 7 Dec, 2018 at 10:56 PM
ProcessRobot Server Service is not being created
In case the ProcessRobot Server service is not being created during the installation, run the Command Line as an administrator and execute the following com...
Thu, 25 Jul, 2019 at 8:07 PM
SBHEQ02 Error while attempting to start processes. Console not available.
In order for a SoloBot to auto-login and execute a Process, it needs the "Console Session" to be available. The console session is occupied when ...
Fri, 18 Jan, 2019 at 11:20 AM