Support Portal

for ProcessRobot and WinAutomation

ProcessRobot Support Tips

CJJC01 Janitor error
Received error in the Audit tab of Control Desk: CJJC01 Janitor error System.NullReferenceException: Object reference not set to an instance of an o...
Fri, 12 Jul, 2019 at 4:05 PM
How to update ProcessRobot Server's machine name
In case you rename the machine that the ProcessRobot Server is running on, you need to update the name in the ProcessRobot configuration.  In order to d...
Wed, 21 Aug, 2019 at 3:05 PM
Why REDIS is mandatory for a Highly Available deployment
To ensure High Availability in a multiple ProcessRobot Servers configuration, the use of Redis Servers is necessary. Suppose a Load Balancer only config...
Tue, 7 Jan, 2020 at 12:11 PM
"Could not allocate space for object" error message
When copying a process with many commits, it is possible that the following error message appears:  "Could not allocate space for object 'dbo....
Fri, 23 Aug, 2019 at 12:51 PM
ProcessRobot license cannot be installed
If you encounter an error while trying to install the ProcessRobot license file, then follow the below steps in order to completely delete the previously in...
Fri, 23 Aug, 2019 at 6:06 PM
ProcessRobot "Terminate Process" Action - Access is Denied
In ProcessRobot, the "Terminate Process" Action can throw an "Access is Denied" error if the user that is chosen in the Process Properti...
Wed, 20 Nov, 2019 at 7:21 PM
Process failed to start in non-interactive mode because the User is not registered as a Batch-User
A process is running on a Solobot, and it fails with the two error messages logged as below: • "Process failed to Start in non-interactive mode bec...
Tue, 7 Jan, 2020 at 7:13 PM
How to update the authentication settings of a PR component
In case you need to update the credentials or change the Authentication Mode needed when launching a component of ProcessRobot and the dialogue to provide t...
Tue, 7 Jan, 2020 at 7:06 PM
Dashboard Designer - ToDateTime() Calculated field cannot be created
In the Dashboard Designer, when creating a calculated field with the function "ToDateTime()", an error may occur: The reason the error ma...
Thu, 13 Feb, 2020 at 6:43 PM
How to identify your ProcessRobot Database
All ProcessRobot data is stored in an SQL Server database. As some organizations have multiple databases, an automated way to identify the correct "...
Thu, 2 Apr, 2020 at 3:15 PM