Support Portal

for ProcessRobot and WinAutomation

ProcessRobot Support Tips

How to play ProcessRobot Video Logs (.svl files)
By default, the video log (.svl) files are saved in C:\Users\%UserName%\Videos\ProcessRobot\Video Logs in the machine where the Process was executed.  W...
Tue, 24 Mar, 2020 at 5:46 PM
BotStack / High Density: Tips & Problems
ProcessRobot supports the ability for multiple Robots to execute Processes on a single Windows Server.  This means that Solobots can autologin to the sa...
Tue, 24 Mar, 2020 at 6:09 PM
Process stuck as "Running" in Control Desk
In ProcessRobot, if a Process has been stuck as "Running" in the Monitor Tab of Control Desk, then we can execute an appropriate "DELETE FROM...
Wed, 22 Apr, 2020 at 1:09 PM
Sidebot Cannot be registered due to the assignment of the same robot
A ProcessRobot User cannot connect to the Sidebot (the message reading "Invalid username/Password" is displayed) and the following message is logg...
Fri, 5 Jun, 2020 at 10:08 PM
How to add a Windows User in Control Desk (workaround)
In case access to Control Desk cannot be established via the "Windows Authentication" option (e.g. due to a change of domain name), you can add or...
Mon, 20 Jul, 2020 at 12:25 PM