Support Portal

for ProcessRobot and WinAutomation

General Support Tips

Configure Chrome & Firefox for Web Automation
ProcessRobot and WinAutomation use add-ons to communicate with Chrome and Firefox. Supported Versions: For both Firefox and Chrome, we support all vers...
Mon, 19 Nov, 2018 at 8:25 PM
Configure Internet Explorer for Web Automation
In order for a Process to be able to interact with Internet Explorer, you will need to modify some of its settings. By default, Internet Explorer com...
Wed, 30 Jan, 2019 at 10:50 AM
How to troubleshoot Autologin
In order to test the performance of Autologin in WinAutomation, proceed as below: Navigate to "Options -> Settings -> Authentication" in t...
Wed, 31 Jul, 2019 at 5:44 PM
Compiled Process - Custom Dialog icons such as the info-tooltip do not exist
Symptoms When running a compiled Process (.exe) containing a custom dialog, the icons (tooltip-icons, icons needed by the date-selection uti...
Tue, 20 Nov, 2018 at 8:42 PM
Invoke Web Service Action: Error about TLS1.2 not being supported
Forward Warning: The following method will force all .Net applications (not just WinAutomation) in a machine to use TLS1.2 across the board r...
Wed, 17 Oct, 2018 at 1:42 PM
How to enable Java Access
In order for ProcessRobot/WinAutomation to have access to the elements within a Java application, the following steps should be performed: Navigate to thi...
Mon, 18 Mar, 2019 at 5:56 PM
Cannot add control of JAVA elements
After clicking on "Add Control" in the Process Designer, you should be able to see an orange rectangle surrounding the elements of your web/deskto...
Wed, 27 Mar, 2019 at 6:27 PM
How to enable TLS 1.1 and 1.2
Both ProcessRobot and WinAutomation currently support SSL 3.0 and TLS 1.0. To globally modify the available cryptographic protocols for all .Net applica...
Tue, 30 Oct, 2018 at 12:05 PM
SQL connection error
If the "Open SQL Connection" action throws an error and does not allow you to connect to a database, and the connection string has been created th...
Tue, 20 Aug, 2019 at 3:44 PM
Email Actions with Gmail Account with 2-step Verification
In order to use the Email Actions on a Gmail account where 2-step verification is enabled, the below steps should be followed: Login to Gmail Navigate...
Fri, 13 Jul, 2018 at 8:47 AM