Support Portal

for ProcessRobot and WinAutomation

General Support Tips

How to troubleshoot Autologin
In order to test the performance of Autologin in WinAutomation, proceed as below: Navigate to "Options -> Settings -> Authentication" in t...
Thu, 22 Aug, 2019 at 5:28 PM
Additional autologin settings
Before following the steps described in this article, make sure that the basic autologin settings are in place: WinAutomation autologin requirements ...
Fri, 29 Nov, 2019 at 6:26 PM
Configure Chrome & Firefox for Web Automation
ProcessRobot and WinAutomation use add-ons to communicate with Chrome and Firefox. Supported Versions: For both Firefox and Chrome, we support all vers...
Mon, 19 Nov, 2018 at 8:25 PM
Requirements for Internet Explorer/Automation Browser/Custom Dialog
In order for a Process to be able to interact with Internet Explorer/Automation Browser or a Custom Dialog, you will need to modify some of the Inter...
Thu, 23 Apr, 2020 at 6:19 PM
Compiled Process - Custom Dialog icons such as the info-tooltip do not exist
Symptoms When running a compiled Process (.exe) containing a custom dialog, the icons (tooltip-icons, icons needed by the date-selection uti...
Tue, 20 Nov, 2018 at 8:42 PM
Invoke Web Service Action: Error about TLS1.2 not being supported
Forward Warning: The following method will force all .Net applications (not just WinAutomation) in a machine to use TLS1.2 across the board r...
Wed, 17 Oct, 2018 at 1:42 PM
How to enable Java Access
In order for ProcessRobot/WinAutomation to have access to the elements within a Java application, the following steps should be performed: Navigate to thi...
Mon, 18 Mar, 2019 at 5:56 PM
Cannot add control of JAVA elements
After clicking on "Add Control" in the Process Designer, you should be able to see an orange rectangle surrounding the elements of your web/deskto...
Wed, 27 Mar, 2019 at 6:27 PM
How to enable TLS 1.1 and 1.2 (for older product versions)
This article refers to ProcessRobot version 2017 and older, WinAutomation version 7 and older - latest versions support TLS1.2. Both ProcessRobot and Wi...
Thu, 7 May, 2020 at 12:07 PM
SQL connection error
If the "Open SQL Connection" action throws an error and does not allow you to connect to a database, and the connection string has been created th...
Tue, 20 Aug, 2019 at 3:44 PM