Support Portal

for ProcessRobot and WinAutomation

General Support Tips

Configure Chrome & Firefox for Web Automation
ProcessRobot and WinAutomation use add-ons to communicate with Chrome and Firefox. Supported Versions: For both Firefox and Chrome, we support all vers...
Mon, 19 Nov, 2018 at 8:25 PM
Compiled Process - Custom Dialog icons such as the info-tooltip do not exist
Symptoms When running a compiled Process (.exe) containing a custom dialog, the icons (tooltip-icons, icons needed by the date-selection uti...
Tue, 20 Nov, 2018 at 8:42 PM
Invoke Web Service Action: Error about TLS1.2 not being supported
Forward Warning: The following method will force all .Net applications (not just WinAutomation) in a machine to use TLS1.2 across the board r...
Wed, 17 Oct, 2018 at 1:42 PM
How to enable Java Access
In order for ProcessRobot/WinAutomation to have access to the elements within a Java application, the following steps should be performed: Navigate to thi...
Fri, 31 Aug, 2018 at 8:02 PM
Configure Internet Explorer for Web Automation
In order for a Process to be able to interact with Internet Explorer, you will need to modify some of its settings. By default, Internet Explorer com...
Tue, 20 Nov, 2018 at 8:36 PM
How to enable TLS 1.1 and 1.2
Both ProcessRobot and WinAutomation currently support SSL 3.0 and TLS 1.0. To globally modify the available cryptographic protocols for all .Net applica...
Tue, 30 Oct, 2018 at 12:05 PM
Email Actions with Gmail Account with 2-step Verification
In order to use the Email Actions on a Gmail account where 2-step verification is enabled, the below steps should be followed: Login to Gmail Navigate...
Fri, 13 Jul, 2018 at 8:47 AM
Click Download Link on Web Page Action - Only for Automation Browser and Internet Explorer 8 and below
The "Click Download Link on Web Page" Action is only supported by Internet Explorer 8 and its older versions. You can proceed with one of the ...
Fri, 13 Jul, 2018 at 9:15 AM
Image Recognition Actions - Limitations
The images which are stored into the Images Repository are affected by the source machine's Screen Resolution and DPI. In order to run a Process th...
Fri, 13 Jul, 2018 at 9:32 AM
"Runtime Error: Failed to perform the requested operation on the Drop Down List (Error while accessing the Drop Down list)"
When using the Set DropDown List Value in Window action, the following Error message might be encountered. "Runtime Error: Failed to perform the re...
Fri, 3 Aug, 2018 at 11:52 PM