Support Portal

for ProcessRobot and WinAutomation

General Support Tips

Configure Chrome & Firefox for Web Automation
ProcessRobot and WinAutomation are using add-ons to communicate with Chrome and Firefox. *Supported Versions: For both Firefox and Chrome, we support a...
Fri, 21 Sep, 2018 at 1:36 PM
Custom Dialog: Icons such as the info-tooltip icon do not appear at all when the Robot containing the custom dialog gets compiled into .exe
Symptoms When running a .exe-job containing a custom dialog action, the icons (tooltip-icons, icons needed by the date-selection util etc.) ins...
Tue, 27 Mar, 2018 at 1:03 PM
Invoke Web Service Action: Error about TLS1.2 not being supported
Forward Warning: The following method will force all .Net applications (not just WinAutomation) in a machine to use TLS1.2 across the board r...
Wed, 17 Oct, 2018 at 1:42 PM
How to enable Java Access
In order for ProcessRobot/WinAutomation to have access to the elements within a Java application, the following steps should be performed: Navigate to thi...
Fri, 31 Aug, 2018 at 8:02 PM
Web Automation: An exe-job using the Runtime Web Helper runs fine in one machine, but when transfered over to another machine fails due to a message from the web page saying “You need to upgrade your browser/internet explorer” or something
Affects All versions of WinAutomation under all versions of Windows / Internet Explorer. Symptoms Even though the exe job runs fine in the machine...
Wed, 28 Mar, 2018 at 6:01 PM
How to enable TLS 1.1 and 1.2
Both ProcessRobot and WinAutomation currently support SSL 3.0 and TLS 1.0. To globally modify the available cryptographic protocols for all .Net applica...
Tue, 3 Jul, 2018 at 10:14 AM
Email Actions with Gmail Account with 2-step Verification
In order to use the Email Actions on a Gmail account where 2-step verification is enabled, the below steps should be followed: Login to Gmail Navigate...
Fri, 13 Jul, 2018 at 8:47 AM
Click Download Link on Web Page Action - Only for Automation Browser and Internet Explorer 8 and below
The "Click Download Link on Web Page" Action is only supported by Internet Explorer 8 and its older versions. You can proceed with one of the ...
Fri, 13 Jul, 2018 at 9:15 AM
Image Recognition Actions - Limitations
The images which are stored into the Images Repository are affected by the source machine's Screen Resolution and DPI. In order to run a Process th...
Fri, 13 Jul, 2018 at 9:32 AM
"Runtime Error: Failed to perform the requested operation on the Drop Down List (Error while accessing the Drop Down list)"
When using the Set DropDown List Value in Window action, the following Error message might be encountered. "Runtime Error: Failed to perform the re...
Fri, 3 Aug, 2018 at 11:52 PM