Support Portal

for ProcessRobot and WinAutomation

General Support Tips

Failed to Launch Excel/Outlook
When a user (or admin) runs WinAutomation Console/Process Studio as an administrator, the following actions may fail with the following error when executed ...
Fri, 12 Jul, 2019 at 2:36 PM
Failed to assume control of Chrome at "Launch New Chrome" Action
In case the below errors are thrown at the "Launch New Chrome" Action: Failed to assume control of Chrome (Communication with browser failed. M...
Tue, 12 May, 2020 at 4:12 PM
Database Monitor Trigger Error - SQL Server Service Broker
An SQL Database needs to have the "SQL Server Service Broker" enabled in order for the Database Monitor Trigger to be able to execute the associat...
Thu, 30 Apr, 2020 at 5:26 PM
Active Directory Actions & dsquery command
The purpose of the "Active Directory" Actions is to facilitate IT Automation. Before we are able to use these Actions effectively, it is impor...
Wed, 22 Apr, 2020 at 1:15 PM
Cannot capture control - orange rectangle in wrong place
While trying to capture the control of a web element, the orange box does not surround the element of interest correctly: Follow the steps below...
Tue, 3 Sep, 2019 at 6:34 PM
Internet Explorer fails when launching a local file
When launching Internet Explorer with a local file specified as an initial URL, the action fails to launch with an error similar to this:   In additi...
Wed, 6 Nov, 2019 at 5:04 PM
Component cannot start - hangs on the loading screen
Upon trying to open a WinAutomation or ProcessRobot component, it hangs on the loading screen. Solution Step 1 - Close the defective component. It...
Tue, 12 Nov, 2019 at 6:43 PM
Exception/Error Handling Information & Tips
The Exception/Error Handling consists of four (4) levels, as shown in the attached document. These levels follow a "bottom-up" approach. The ...
Fri, 29 Nov, 2019 at 6:31 PM
"Query is Corrupt" Error with Excel UPDATE query
When executing an Update SQL query on Excel, or MS Access, it may fail with the error: "Query is Corrupt".  This is actually related to a bug ...
Thu, 12 Dec, 2019 at 6:57 PM
Terminal Emulation - MicroFocus Rumba
Feel free to take a look at the following steps in order to successfully use the "Terminal Emulation" Actions for MicroFocus Rumba. Install R...
Fri, 21 Feb, 2020 at 4:20 PM