Support Portal

for ProcessRobot and WinAutomation

ProcessRobot Control Desk

ProcessRobot “Connecting to Server. Stand by…”
Description “Connecting to server. Stand by ...” message in PR client tools. Solution Go to "Services.msc" on your machine and check if the ...
Mon, 13 Jan, 2020 at 5:50 PM
What is the Master Key?
The Master Key will be used to encrypt all the provided passwords required for  the Autologin feature to work on Solobots,  the hidden values for the ...
Thu, 21 Jun, 2018 at 6:52 PM
PR Server service cannot start - "Master Key is Invalid" error in Event Viewer
A "Master Key is invalid" issue prevents the ProcessRobot Server service from starting successfully. In order to resolve, follow the steps bel...
Wed, 20 Feb, 2019 at 3:26 PM
avconv.exe has stopped working
avconv.exe crashes randomly throwing the below error: Additionally, we see errors in the Audit like the below: AEEVLE01 Related to video logging [Fir...
Tue, 20 Aug, 2019 at 4:01 PM
SHCRCC01 Error while processing the change that took place in the registry of the consoles
This error message is related to the Control Desk component of ProcessRobot and its ability to communicate effectively with the ProcessRobot Server(s). ...
Fri, 29 Nov, 2019 at 6:46 PM
Cannot start Remote Control session
ProcessRobot offers the capability to remotely control a SoloBot from the Control Desk. In case a "Could not start a remote control session" w...
Tue, 7 Jan, 2020 at 6:58 PM
The "Folders Pane" in Control Desk is not visible
In case the Folders Pane in Control Desk is not visible,  apply the below steps in order to resolve the issue. Close any running instances of the Control ...
Thu, 24 Jan, 2019 at 3:48 PM
ProcessRobot Server Service is not being created
In case the ProcessRobot Server service is not being created during the installation, run the Command Line as an administrator and execute the following com...
Thu, 25 Jul, 2019 at 8:07 PM
Robot runs slower when video log is enabled
In case the "Capture Video Log" option is enabled in the global Error Handling tab (Control Desk > Settings) or in the Error Handling of a part...
Thu, 24 Jan, 2019 at 4:45 PM
ProcessRobot license cannot be installed
If you encounter an error while trying to install the ProcessRobot license file, then follow the below steps in order to completely delete the previously in...
Fri, 23 Aug, 2019 at 6:06 PM