Support Portal

for ProcessRobot and WinAutomation

Web Automation

Configure Chrome & Firefox for Web Automation
ProcessRobot and WinAutomation use add-ons to communicate with Chrome and Firefox. Supported Versions: For both Firefox and Chrome, we support all vers...
Mon, 19 Nov, 2018 at 8:25 PM
Requirements for Internet Explorer/Automation Browser/Custom Dialog
In order for a Process to be able to interact with Internet Explorer/Automation Browser or a Custom Dialog, you will need to modify some of the Inter...
Thu, 23 Apr, 2020 at 6:19 PM
Click Download Link on Web Page Action - Only for Automation Browser and Internet Explorer 8 and below
The "Click Download Link on Web Page" Action is only supported by Internet Explorer 8 and its older versions. You can proceed with one of the ...
Fri, 13 Jul, 2018 at 9:15 AM
"Runtime Error: Failed to perform the requested operation on the Drop Down List (Error while accessing the Drop Down list)"
When using the Set DropDown List Value in Window action, the following Error message might be encountered. "Runtime Error: Failed to perform the re...
Wed, 30 Jan, 2019 at 9:49 AM
Why sometimes the text to be populated is only written partially
Sometimes when writing a text, a part of the text might get chopped. This behavior is usually inconsistent and may be noticed when running the process sever...
Tue, 7 Jan, 2020 at 7:26 PM
Browser Unavailable
The "Browser is Unavailable" message is encountered when the Browser is being terminated unexpectedly, during the Process execution. Solution ...
Thu, 30 Aug, 2018 at 5:42 PM
Using Chrome Web Extension with Multiple Chrome Profiles
The Softomotive Automation web extension currently only works with a single Chrome profile.  When using Web Automation, or the Web Recorder with Chrome,...
Wed, 21 Nov, 2018 at 9:56 PM
Internet Explorer crashes unexpectedly
Unfortunately, Internet Explorer does a lousy job at managing its internal memory and when you work with it for long (as it happens in an automation scenari...
Fri, 18 Jan, 2019 at 11:35 AM
Failed to assume control of Chrome at "Launch New Chrome" Action
In case the below errors are thrown at the "Launch New Chrome" Action: Failed to assume control of Chrome (Communication with browser failed. M...
Wed, 24 Jun, 2020 at 3:45 PM
Cannot capture control - orange rectangle in wrong place
While trying to capture the control of a web element, the orange box does not surround the element of interest correctly: Follow the steps below...
Tue, 3 Sep, 2019 at 6:34 PM