Support Portal

for ProcessRobot and WinAutomation

UI Automation

Compiled Process - Custom Dialog icons such as the info-tooltip do not exist
Symptoms When running a compiled Process (.exe) containing a custom dialog, the icons (tooltip-icons, icons needed by the date-selection uti...
Tue, 20 Nov, 2018 at 8:42 PM
How to enable Java Access
In order for ProcessRobot/WinAutomation to have access to the elements within a Java application, the following steps should be performed: Navigate to thi...
Mon, 18 Mar, 2019 at 5:56 PM
Run Powershell script error
When using the 'Run Powershell script' action and we encounter the following type of error, we should check the execution policy of the machine an...
Thu, 14 Mar, 2019 at 6:44 PM
Cannot add control of JAVA elements
After clicking on "Add Control" in the Process Designer, you should be able to see an orange rectangle surrounding the elements of your web/deskto...
Wed, 27 Mar, 2019 at 6:27 PM
Macro Recorder Troubleshooting
In case the Macro Recorder window does not appear on the screen upon a user's request, you should follow the next steps: Navigate to the "Intern...
Thu, 30 Aug, 2018 at 5:46 PM
Running Processes with Admin Rights
When running Processes, we will sometimes need to grant them Administrator rights (for example, in order to perform Services actions, or to access the windo...
Thu, 29 Aug, 2019 at 7:07 PM
Custom Dialog Requirements
The Custom Dialog is based on Internet Explorer, therefore IE needs to be available for Custom Dialogs to function properly. In case you are facing issu...
Thu, 3 Jan, 2019 at 11:56 AM
JAVA automation not working after JAVA upgrade
In case the Robot is no longer able to interact with a JAVA based application after a JAVA upgrade, then follow the steps below in order to resolve the issu...
Fri, 14 Jun, 2019 at 4:08 PM
JAVA automation requirements
A Robot is able to interact with the elements of a JAVA based application, as far as the following requirements are met: Java Access Bridge is enabled. Ch...
Tue, 18 Jun, 2019 at 5:12 PM
Process cannot interact with a Window/Application
This issue is usually related to the Windows privileges that were given to the Process to run in comparison with the permissions required by the relevant wi...
Thu, 2 Apr, 2020 at 4:00 PM